We offer
Effective Business Communication & Conflict Management Training for
Managers and Supervisors




Performance Development
Advanced Program

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives. Unfortunately, experience has shown that paper work alone does little to nothing to improve the bottom line and the overall success of an organization. The quality of interactions does.

Performance and productivity are determined by people. Suffice to say that managing performance is a people process… simply because it involves people. In fact, our right to manage is granted to us by the very people we manage. It’s not about forms and rankings but about people, working in a climate that drives clear, direct, transparent, and respectful communication, and fosters trusting partnerships between managers/supervisors and their direct reports. Successful performance management is the result of using highly developed people and management skills.

Our high impact five (5) session Performance Development program tackles the most challenging task of managing performance; PEOPLE. Training is conducted in cohorts of no more than ten (10) participants.

Core competencies


Participants learn how to;

  • Develop & apply key Leadership skills
  • Identify characteristics of HIGH and LOW maintenance employees
  • Identify performance types
  • Identify key reasons for non-performance
  • Apply root cause analysis to performance and behavioral issues - practicum
  • Use motivation and recognition strategies to drive performance and resolve conflicts - practicum
  • Apply preventative management strategies to significantly reduce non-performance issues

Value added service


All cohort learning is supplemented with private coaching. This is where participants have the opportunity to work with the facilitator on areas that need additional attention. These confidential one-on-one sessions are unlimited and available for the duration of the program and for up to three (3) months upon completion.

Program duration


Seventeen and a half (17.5) hours – five - 3.5 hr sessions.




What's included


  • All training materials
  • Learner workbooks
  • Unlimited number of individual coaching sessions
  • Certificates of completion
  • Digital video camera for application sessions and play-back


High Impact Development


Our clients reach their development objectives for 3 reasons. First, our learning system is relevant, dealing with today’s management issues, and contains both educational (theory) and training (application) sessions and combined, form a powerful experiential, “learn by doing” system. The second reason for our client’s success is the facilitator’s ability to engage participants and create a supportive, fun yet candid learning environment. The third and last reason is our client’s commitment to a long term development effort, for change is not an overnight process. It takes time.

Step 1 (Core Program)

Prerequisite for Steps 2 & 3
supervisor business communication training and business communication skills for managers

Business Communication an Interpersonal Skills Management Learning System

Business Communication an Interpersonal Skills Management Learning System teaches powerful communication strategies that are used to approach, manage, and ultimately resolve day-to-day conflicts and “people issues”. The program is made up of three modules, each is a building block targeting specific communication and management skills. Training is conducted in cohorts of no more than 10 participants.

Step 2 (Follow-up)

Prerequisite; Step 1
effective communication skills course and leadership communication

Refresher Workshop

Graduates are invited back to the training room for a full review of the concepts, skills, approaches, and strategies imparted in the core program (step 1). The workshop consists of two – 3.5hr sessions with a maximum of ten (10) participants. The first session focuses on the review part of the effort while session 2 concentrates on activities that give graduates the opportunity to demonstrate the strategies learned in Step 1.

Step 3 (Optional)

Prerequisite; Step 1
performance management training and development

Performance Development a Leadership Approach to High Performance

Most organizations have at their disposal a variety of tools to measure performance levels, compare them to expected ones, and arrive at ways to achieve peak performance from their employees; all in an effort to improve and maintain organizational performance. This paper trail is indispensable and requires consistent application and monitoring in order to be effective and reach the intended objectives.

About Us


Since 1994, The Management Development Group has partnered with organizations committed to the development of their Managers and Supervisors into Quality Leaders. The way to achieve this is to upskill/reskill leadership teams to bring about the successful deployment and execution of Best Practices in the day-to-day management and supervision of their most valuable asset; their employees.

Our Approach


There are no shortcuts or quick fixes when it comes to training & development in People Management Skills. To achieve Best Practices, an organization truly needs to commit to a long-term development strategy, and that is precisely what The Management Development Group offers – long-term partnerships to achieve positive and lasting change, ensuring a significant return on your training investment.

Our Commitment


The company is owned and operated by Robert Côtes, who brings over 30 years of training and program design experience. His facilitation style and group leadership skills are widely acclaimed by corporate clients and graduates alike. Robert’s passion is consistently felt through his delivery combined with his undying commitment to ensure our client’s success.



What Graduates Are Saying

(The following comments are taken from actual graduate evaluations)


A few of Our Clients