Volume 2 Issue 3

Training
A Recommended Approach.

Mixed vertical training
Rather than the traditional horizontal or "layered" training method - groups of managers/supervisors positioned at the same level in the company, focus on using a "mixed vertical" training method - groups of managers/supervisors who are at different levels in the hierarchy. The demonstrated benefits are as follows;

• better understanding of inter-departmental communication at various levels
• better appreciation of the daily challenges experienced by fellow managers/supervisors at various levels
• enhanced team building
• greater trust developed between team members. From our experience, a horizontal training approach tends to segregate levels of management and supervision while vertical training facilitates integration and understanding.

Who should attend training
Anyone who is expected to assume a leadership role should participate. That includes executives, managers, front line supervisors, team leaders, and lead hands.

Keys to successful implementation and a R.O.I.
The success of the training effort requires the participation of all levels of management and supervision. The development and use of a common language and a management style consistent with organizational objectives and individuals needs are essential.

The success of the training effort requires the buy in that all must "walk the talk". Change requires constant and consistent modeling by managers who through their actions provide the leadership needed to effect long-term solutions and change.

The success of the training effort requires careful planning and scheduling. The greater number of managers exposed to the training process in the shortest period of time will yield the greatest impact and benefits to the organization.