WHAT WE DO

OUR EXPERTISE LIE IN TEACHING HIGH QUALITY INTERPERSONNAL AND PEOPLE MANAGEMENT SKILLS TO ALL LEVELS OF MANAGEMENT, SUPERVISION, AND PROFESSIONAL AND TECHNICAL STAFF.

WE OFFER DEVELOPMENT IN;

• EFFECTIVE COMMUNICATION
• ASSERTIVENESS
• CONFLICT MANAGEMENT
• PERFORMANCE MANAGEMENT
• COACHING

WHO WE ARE

SINCE 1994, THE MANAGEMENT DEVELOPMENT GROUP HAS PARTNERED WITH ORGANIZATIONS COMMITTED TO CULTURAL CHANGE BY REBUILDING THE SKILLS SET OF THEIR LEADERSHIP TEAMS. THE COMPANY IS OWNED AND OPERATED BY ROBERT COTES WHO BRINGS OVER 2 DECADES OF TRAINING AND EMPLOYEE DEVELOPMENT EXPERIENCE. HIS PRAGMATIC AND CANDID APPROACH HAS EARNED HIM THE REPUTATION OF BEING ONE OF THE TOP PRACTITIONERS IN HIS FIELD.

“I FOUNDED THE MANAGEMENT DEVELOPMENT GROUP OFFERING REAL TRAINING SOLUTIONS TO BUSINESSES WISHING TO DEVELOP AND MAINTAIN POSITIVE AND FUNCTIONAL CULTURES. THE WAY TO ACHIEVE THIS IS TO RETOOL THE LEADERSHIP TEAM SO AS TO STANDARDIZE COMMUNICATION, OPERATE FROM THE SAME PAGE USING A COMMON LANGUAGE, AND ENSURE CONSISTENCY WITH RESPECT TO MANAGEMENT AND SUPERVISORY PRACTICES”, SAYS COTES.

“WHAT DIFFERENTIATES A GOOD MANAGER/SUPERVISOR FROM A BAD ONE IS THE LEVEL OF INTERPERSONAL COMPETENCE THAT IS DEMONSTRATED ON A DAY-TO-DAY BASIS”, COTES GOES ON TO SAY. “EFFECTIVE COMMUNICATION IS KEY TO PROFESSIONAL AND ACCOUNTABLE MANAGEMENT. OVER THE COURSE OF MY CAREER, I’VE HAD THE OPPORTUNITY TO WORK IN ALL INDUSTRIES AND THE COMMON DENOMINATOR THAT FEEDS A DYSFUNCTIONAL CULTURE IS INEFFECTIVE COMMUNICATION, WHICH IN TURN BREEDS INCONSISTENT AND UNPROFESSIONAL MANAGEMENT AND SUPERVISORY PRACTICES.”