""SINCE TAKING THE BUSINESS COMMUNICATION COURSE, THERE HAS BEEN A DISTINCT CHANGE IN OUR DAY-TO-DAY COMMUNICATION. THAT HAS CREATED A MORE POSITIVE WORKING ENVIRONMENT. INFORMATION IS SHARED MORE EFFECTIVELY AND CONFLICTS ARE RESOLVED QUICKLY. THE INCREASE IN OPEN COMMUNICATION WITHIN OUR STAFF TEAM, HAS RESULTED IN MORE TIME BEING SPENT ON THE JOB.""

ADA HARRIS
VP COMMUNITY DEVELOPMENT & FUNDRAISING
THE EASTER SEAL SOCIETY OF ONTARIO

"ALL OF MY STAFF HAS NOW BEEN TRAINED BY THE MANAGEMENT DEVELOPMENT GROUP AND I FEEL WE ARE NOW MAKING THE PROGRESS WE SHOULD HAVE BEEN MAKING A YEAR AGO. IT IS A NICE FEELING TO KNOW WE ARE COMPLETING THE OBJECTIVES WE HAVE SET OUT FOR OURSELVES AND ALL BECAUSE OF CLEAR, CONCISE, OBJECTIVE BASED COMMUNICATION."

DARRYL GILL
DIRECTOR MANUFACTURING
DIMPLEX NORTH AMERICA LIMITED

"BUSINESS COMMUNICATION HAS SIMPLICITY, IMPACT, AND BOTTOM-LINE RESULTS FAR BEYOND YOUR IMAGINATION. IT'S A WISE DOLLAR SPENT."

GRAHAM WRIGHT
SENIOR MANAGER
AGS AUTOMOTIVE

“…FINALLY, SOMEONE DESIGNED TRAINING PROGRAMS THAT WORK! ROBERT DESIGNED A LEARNING SYSTEM, USING A TIMELESS MODEL THAT IS BOTH EFFECTIVE AND PRACTICAL FOR ALL LEVELS OF ANY ORGANIZATION. OUR EMPLOYEES HAVE BEEN CHANGED BY PARTICIPATING IN THE MDG TRAINING AND CONTINUE TO REFER TO AND APPLY THEIR LEARNING ON A DAY-TO-DAY BASIS. THIS IS THE LAST PROGRAM YOUR ORGANIZATION AND EMPLOYEES WILL EVER NEED.”

JERRY OSIER
DIRECTOR, HUMAN RESOURCES
COLONIAL COOKIES

BUSINESS COMMUNICATION

PROGRAM OUTLINE

MODULE I	VERBAL COMMUNICATION	PART I
	THEORY	3.0 HOUR SESSION

	THIS INTRODUCTORY SESSION PRESENTS A UNIQUE OPPORTUNITY TO EXPLORE AND UNDERSTAND THE DYNAMICS OF YOUR PERSONALITY AND HOW IT IMPACTS ON YOUR COMMUNICATION WITH OTHERS. WITH THE USE OF A WIDELY RECOGNIZED BEHAVIORAL MODEL AND CUSTOM DESIGNED PEER AND SELF INTERPERSONAL ASSESSMENTS, YOU QUICKLY DISCOVER THE STRENGTHS AND PITTFALLS OF YOUR COMMUNICATION STYLE. THIS FUNDAMENTAL UNDERSTANDING HELPS YOU INTERACT MORE EFFECTIVELY WITH OTHERS AND SIGNIFICANTLY IMPROVE YOUR MANAGEMENT AND LEADERSHIP SKILLS.

	VERBAL COMMUNICATION	PART II
	THEORY	3.0 HOUR SESSION

	THIS INTERACTIVE SESSION FOCUSES ON UNDERSTANDING THE ‘INNER WORKINGS’ OF COMMUNICATION AND LEARN PROVEN, HIGHLY EFFECTIVE GUIDELINES AND STRATEGIES WHICH ARE PRACTICED AT THE NEXT SESSION.

	VERBAL COMMUNICATION	PART III
	PRACTICUM	3.0 HOUR SESSION

	THIS ‘LEARN BY DOING’ SESSION IS ENTIRELY DEVOTED TO THE PRACTICAL APPLICATION OF THE GUIDELINES AND PRINCIPLES LEARNED IN THE PREVIOUS SESSIONS. THE USE OF VIDEO-FEEDBACK ROLE-PLAYS ALLOW YOU TO EXPERIENCE EVERY NUANCE OF THE COMMUNICATION PROCESS. YOU ACQUIRE THE SKILLS TO CORRECT NEGATIVE AND UNDESIRABLE TRANSACTIONS AND REACH THE INTENDED OBJECTIVE, ALL WITHOUT JEOPARDIZING THE INTEGRITY AND CREDIBILITY OF THE PEOPLE INVOLVED. YOU QUICKLY DISCOVER THE SUCCESSES THAT EFFECTIVE COMMUNICATION BRINGS TO YOU AND YOUR ORGANIZATION.

MODULE II	ASSERTIVENESS
	THEORY	3.0 HOUR SESSION

	COMMUNICATING ASSERTIVELY IS THE MOST VALUABLE AND DESIRABLE SKILL TO POSSESS, YET MOST OF US STRUGGLE TO DO SO. THIS DYNAMIC SESSION FOCUSES ON THREE SPECIFIC TOOLS THAT WHEN APPLIED, IMMEDIATELY IMPROVE YOUR ASSERTIVE PROFILE AND ABILITY TO MANAGE ASSERTIVELY.

	ASSERTIVENESS
	PRACTICUM	3.0 HOUR SESSION

	THIS EXPERIENTIAL SESSION RELIES ON EVERYTHING YOU HAVE DONE IN THE PREVIOUS ONES AND FOCUSES ON DEVELOPING PROFICIENT USE OF THE ‘THREE TOOLS’ FOR ASSERTIVENESS. VIDEO FEEDBACK ROLE PLAYS IS AGAIN USED IN THIS HIGHLY PRACTICAL AND INTERACTIVE SESSION.

MODULE III	CONFLICT MANAGEMENT & NEGOTIATION
	THEORY AND PRACTICUM	3.0 HOUR SESSION

	YOU ARE BY NOW COMMUNICATING MORE ASSERTIVELY AND AS A RESULT, ARE HANDLING SITUATIONS AND PEOPLE MORE EFFECTIVELY. IT FOLLOWS FROM THIS INCREASE IN ASSERTIVENESS THAT NEEDS, WANTS, AND PREFERENCES ARE BROUGHT OUT IN THE OPEN AND SUBSEQUENT CONFLICTS MAY ARISE. THE ART OF CONFLICT MANAGEMENT AND THE DEVELOPMENT OF SUPPORTING NEGOTIATION SKILLS ARE PERFECTED IN THIS PRACTICAL MODULE. THE TECHNIQUES LEARNED, COMBINED WITH THE SKILLS ACQUIRED SO FAR, CONTINUE TO PROVIDE YOU WITH THE TOOLS AND CONFIDENCE NECESSARY TO MEET AND RESOLVE THE PEOPLE CHALLENGES YOU ARE FACED WITH EVERY DAY.

MODULE IV	FEEDBACK & RECOGNITION
	THEORY	3.0 HOUR SESSION

	ONE OF THE MOST CHALLENGING TASKS THAT MANAGERS AND SUPERVISORS HAVE IS PROVIDING STRUCTURED AND CONSTRUCTIVE FEEDBACK TO OTHERS. IN THIS SESSION, YOU LEARN HOW TO STRATEGIZE THE DELIVERY OF POSITIVE AND NEGATIVE RECOGNITION, ALL WITH POSITIVE RESULTS. THE SKILLS YOU ACQUIRE ARE INDISPENSABLE FOR STAFF APPRAISALS, PERFORMANCE MANAGEMENT, PROJECT MANAGEMENT, TEAM LEADING, AND CHANGE MANAGEMENT.

	VERBAL COMMUNICATION
	PRACTICUM	3.0 HOUR SESSION

	THIS ENTIRE SESSION IS DEVOTED TO NEGATIVE RECOGNITION. WITH THE USE OF A TEMPLATE CONSISTING OF 6 KEY ACTIONS, YOU LEARN HOW TO COMMUNICATE A CORRECTIVE FEEDBACK PROCESS IN A STRUCTURED, PROFESSIONAL, AND CONFIDENT MANNER. THE SKILLS YOU ACQUIRE ARE INDISPENSABLE TO QUALITY MANAGEMENT AND SUPERVISION, AS WELL AS PROJECT MANAGERS AND TEAM LEADERS.