“BUSINESS COMMUNICATION IS WITHOUT A DOUBT THE BEST EDUCATION PROGRAM I HAVE ATTENDED. ROBERT HAS DEVELOPED SESSIONS WITH A WONDERFUL MIX OF THEORY AND PRACTICUM, THAT RESULT IN LEARNINGS THAT PARTICIPANTS CAN APPLY IMMEDIATELY.”

BRIAN DONALD
ASSOCIATE DIRECTOR, HUMAN RESOURCES
COVENANT HOUSE TORONTO

“MANY PROGRAMS TODAY DEAL IN THEORY AND TEXTBOOK EXAMPLES, WHERE BUSINESS COMMUNICATION PUSHES PARTICIPANTS TO DO THEIR’ HOMEWORK’ IN THE WORKPLACE. THE SMALL GROUP SIZE AND EXCELLENT FACILITATION AND FOLLOW-UP BY ROBERT COTES, ENCOURAGE FULL PARTICIPATION. THE PROGRAM CONTENT MAKES SENSE, IS EASY TO IMPLEMENT, AND MOST IMPORTANTLY, GIVES PARTICIPANTS A FRAMEWORK FOR IMPROVING THE QUALITY OF COMMUNICATIONS. TREMENDOUS VALUE FOR THE MONEY!”

JANET WALL
CHIEF HUMAN RESOURCES OFFICER
CITY OF WATERLOO

BUSINESS COMMUNICATION

(PROGRAM OUTLINE)

BUSINESS COMMUNICATION; AN INTERPERSONAL SKILLS MANAGEMENT SYSTEM TEACHES PRACTICAL COMMUNICATION STRATEGIES IMPARTING LEARNERS THE TOOLS TO APPROACH AND RESOLVE DAY-TO-DAY CONFLICTS AND PEOPLE ISSUES. THE PROGRAM IS MADE UP OF FOUR MODULES, EACH A BUILDING BLOCK TARGETING SPECIFIC COMMUNICATION AND MANAGEMENT SKILLS. TRAINING IS CONDUCTED IN GROUPS OF NO MORE THAN 8 PARTICIPANTS.

CORE COMPETENCIES

PARTICIPANTS LEARN HOW TO;

COMMUNICATE AND MANAGE ASSERTIVELY
MANAGE CONFLICTS TO POSITIVE RESOLUTION
MAINTAIN OBJECTIVITY DURING EMOTIONALLY CHARGED SITUATIONS
IMPROVE ASSESSMENT, ANALYTICAL, AND PROBLEM SOLVING SKILLS
APPLY RECOGNITION STRATEGIES TO MANAGE PERFORMANCE

VALUE ADDED SERVICE

ALL GROUP LEARNING IS SUPPLEMENTED WITH PRIVATE COACHING. THIS IS WHERE PARTICIPANTS HAVE THE OPPORTUNITY TO WORK WITH THE FACILITATOR ON AREAS THAT NEED ADDITIONAL ATTENTION. THESE CONFIDENTIAL ONE-ON-ONE SESSIONS ARE UNLIMITED AND AVAILABLE FOR THE DURATION OF THE PROGRAM AND FOR UP TO THREE MONTHS UPON COMPLETION.

PROGRAM DURATION (24 HOURS)

EIGHT SESSIONS; ONE-3 HOUR SESSION/WEEK FOR 8 CONSECUTIVE WEEKS. AN ACCELERATED FORMAT OVER A 3-WEEK PERIOD IS ALSO AVAILABLE.

COST

$12,500.00CAD/GROUP, INCLUSIVE OF ALL TRAINING MATERIALS, LEARNER WORKBOOKS, FACILITATION, CERTIFICATE OF COMPLETION, AND ONE-ON-ONE UNLIMITED COACHING SESSIONS FOR THE DURATION OF THE PROGRAM AND FOR 3 MONTHS FOLLOWING COMPLETION.

THE SECOND PROGRAM IN OUR SERIES IS CALLED PERFORMANCE MANAGEMENT.